Terms and Conditions

General

2AFRIKA, INC. (the company), registered in the state of New Jersey in the United States of America, organizes safari arrangements to Africa.  Safari is the Swahili word for tour or journey.  A self-printed brochure of our entire safari collection is available by utilizing the “printer-friendly” feature available in our Online Safari Collection.

Please read our Terms and Conditions and any applicable Travel Notes carefully as together they set out our respective obligations and form the basis of your contract with us.
 
In these General Terms & Conditions, “you” means all persons named on your Online Reservation Form (including anyone who is added or substituted at a later date) and “we”, “us” and “our” means 2AFRIKA, INC.

These Terms and Conditions are amended from time to time due to changing circumstances; the published Terms and Conditions at the time making your final payment to our office are the Terms and Conditions that are applicable to your safari arrangements with 2AFRIKA, INC.

Conditions and standards within Africa are unique and do not mirror those of any other continent. Medical facilities, safety and security may oftentimes vary from those in the United States of America. Please note that the laws and regulations of the African country in which your safari services are provided are those that apply to your safari arrangements and not the laws and regulations of the United States of America.

Receipt of 2AFRIKA’s final travel documents (airline tickets, detailed travel itinerary, travel service vouchers, etc.) represents your acceptance of our Terms and Conditions as follows.

Accuracy of information in our online Safari Collection

All safari descriptions, information and opinions given by us in respect of airlines, flight departure and arrival times, African cities, National Parks and Game Reserves, animal sightings, Hotel, Safari Lodge or Resort accommodations, itineraries, passport and visa information, gorilla trek permits and security are given in good faith, based on the latest information available to us. Every care has been taken to ensure the accuracy of the information provided. We cannot accept any responsibility or liability for any errors or omissions caused by matters beyond our control.

How to reserve

Just 3 simple steps and you are on your way!

Once you have decided which of our safaris you want to reserve . . .

Step number one - Review our Terms and Conditions.  Once you ACCEPT our Terms and Conditions. . .

Step number two - Review the Airline Fuel Surcharges and Mandatory Taxes.  Once you ACCEPT that you have fully comprehended the text in this section . . .

Step number three - Complete our Online Reservation Form. If you have a question before making your reservation, feel free to contact us using our contact information How to Contact Us Page.

On receipt of your completed Online Reservation Form, we assign your Record Locater Number which will be emailed to you for future reference.

Shortly thereafter you will receive your Operations Document which will provide you with a confirmation detailing the status of your reservation.

Once your reservation is fully confirmed, your Operations Document will be entitled FULLY CONFIRMED.

Deposit payment is due in full 7-days after having received your FULLY CONFIRMED Operations Document.

From the moment you receive your FULLY CONFIRMED Operations Document, you will have 7-days to pay your deposit of $500.00 per person in your party.  You may pay your deposit via a major credit card, certified/bank check or a bank wire transfer.  PERSONAL CHECKS WILL NOT BE ACCEPTED under any circumstances. Please note that all prices reflected on our website represent a 3.5% discount for payments made via certified/ bank check or bank wire transfer.

You should note that the onus is on you to make sure that your deposit reaches our North American Reservation Center in a timely manner.  The applicable date will appear on the INVOICE page of your Operations Document.  Failure to do so will result in the auto-cancellation of your reservation by our administrative office.

Should your reservation auto-cancels, we would be happy to reinstate your reservation upon receipt of your deposit of $500.00 per person IN ADDITION TO a reinstatement fee of $125.00 per person thus bringing the total to $625.00 per person.  The reinstatement fee will not be deducted from your final payment.

Final payment is due in full 90-days prior to your departure date. In the event that your travels are due to commence within 90 days, full payment will be due immediately.

You should note that the onus is on you to make sure that your deposit reaches our North American Reservation Center in a timely manner.  The applicable date will appear on the INVOICE page of your Operations Document.  Failure to do so will result in the auto-cancellation of your reservation by our administrative office.

You may pay your final payment via a major credit card, certified/bank check or bank wire transfer.  PERSONAL CHECKS WILL NOT BE ACCEPTED under any circumstances. Please note that all prices reflected on our website represent a 3.5% discount for payments made via certified/ bank check or a bank wire transfer.

If any portion of your payments were made via a major credit card, we will refund you the actual cash discounted price per the applicable refund amount shown above. Your refund amount will be sent via a 2AFRIKA, INC. corporate check.

Please note that all prices reflected on our website represent a 3.5% discount for payments made via certified/ bank check of via a bank wire transfer.

Airline Fuel Surcharges and Mandatory Taxes

IMPORTANT NOTE – Fair Fares do not include prevailing airline fuel surcharges, security taxes, passenger safety taxes and any other fluctuating charge imposed by the airlines which is beyond our control.  These charges will be added to the invoice page of our passengers Operations Document once all requested services are confirmed. 

Furthermore, these charges are subject to revision at the time of final payment.

You should also fully comprehend that an FAA tax of $2.50 per person for every flight taken in the U.S. will be added to the invoice page of our passengers Operations Document as will a Security tax of $5.00 per person per flight.

These airline fuel surcharges and mandatory taxes are available for review located here.  We would like you to be aware that these airline fuel surcharges and mandatory taxes are imposed by the Airlines and the FAA and that the company does not benefit financially from these costs and are subject to change at any time.

Should Fair Fares increase or decrease

Please understand that this company was formed with the insatiable desire to make Africa affordable, and we have been very successful at doing just that!  We are constantly sourcing new and innovative safari product which at times may be less expensive than a safari that you might have reserved and paid for in full.  It is very unlikely that posted Fair Fares will decrease for any particular product.  Should that happen however after we have received your final payment, we will not refund the difference in cost shown versus what you paid unless the difference in cost equals or exceeds $995.00 or more per person.

Similarly, it is important that you realize that once you have paid for your safari in full, should the Fair Fares increase in cost, you will NOT be called upon to pay the higher cost.  The company will honor the price that you will have paid for your safari arrangements.

Typographical Errors

In the event that a 2AFRIKA safari is mistakenly listed at an incorrect price, 2AFRIKA, INC. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. 2AFRIKA, INC. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and/or if your credit card has already been charged. If your credit card has already been charged for the purchase and you believe that the new indicated price is not acceptable, 2AFRIKA, INC. shall issue a credit to your account for the entire amount which you had been charged.

Account Adjustment(s)

2AFRIKA, INC. reserves the right to review all passenger accounts on an on-going basis to verify correct invoicing, billing and receipts have occurred. In the event that any discrepancies are discovered, the passenger shall be held responsible to settle the charges within 5 business days and in all cases, prior to their departure to avoid any cancellation of services. In the event of an over-payment of an account, 2AFRIKA will issue a check within 5 business days.

Cancellations by 2AFRIKA, INC.

During our 22-years in business, we have never cancelled a confirmed reservation. We always endeavor to avoid canceling a confirmed reservation, but we retain the right to do so.

We shall not cancel your confirmed safari reservation less than 30-days prior to your departure unless you have failed to make all payments due in full and on time or we are forced to do so as a result of unlikely and unforeseeable circumstance beyond our control, the consequences of which we could not have avoided even with all due care taken.

In the unlikely event of us canceling your safari reservation (other than where you have failed to make payment or as a result of Force Majeure) we shall offer you the choice of purchasing an alternate safari from our collection of a similar standard to that originally reserved, if available. If the chosen alternative is less expensive than your original safari, we shall refund the difference in cost but if it is more expensive, you shall assume the responsibility for the difference in cost. Alternatively you are entitled to a full refund of all monies you have paid to us.  Should your safari have included prepayment of a gorilla trek permit such amounts will only be refunded if the refund has been made available to us.

Except where we cancel for reasons other than those mentioned in this clause, we shall have no further liability to you. We regret we cannot pay any expenses, costs or losses incurred as a result of any cancellation.

We reserve the right, without prior notice, to terminate the safari of any person(s) in any party if, in our opinion or in the opinion of any other person of authority within the realms of our organization, the person(s) concerned behave in such a way to cause or be likely to cause any danger, annoyance or distress to any third party or damage to property. In such a situation, the person(s) concerned will be required to leave the accommodation or other service immediately. We shall have no further responsibility towards such person(s). No refunds will be made for any unused services and we shall not pay any expenses or costs incurred as a result of such termination.

Cancellations by you

Should you or any member of your party be forced to cancel, you must advise us in writing. A cancellation is not effective verbally and will only come into effect when we receive your instructions to cancel your safari reservation in writing. An emailed or faxed instruction to cancel your safari reservation would suffice.  To cover our estimated loss caused by the cancellation and as we may be unable to resell your safari, cancellation fees, excluding travel insurance premiums, will be levied per person as follows:

Period before departure cancellation charge (as percentage of total price paid where applicable).

More than 90 days – $250.00 per person in your party AND the total cost of any confirmed permits for gorilla trekking that have been prepaid.

76 – 89 days - full deposit of $500.00 per person in your party AND the total cost of any confirmed permits for gorilla trekking that have been prepaid.

61 – 75 days - 50% of the tour or safari cost AND the total cost of any confirmed permits for gorilla trekking that have been prepaid.

46 – 60 days - 70% of the tour or safari cost AND the total cost of any confirmed permits for gorilla trekking that have been prepaid.

45 days or Less - 100% of the safari cost.

If any portion of your payments were made via a major credit card we will refund you the actual cash discounted price per the applicable refund amount shown above.

We recommend that our passengers consider Travel Insurance. To learn more

Safari changes by you

We are more than happy to make changes to your safari itinerary for you. Please note that anytime after your safari arrangements’ have been fully confirmed, 2AFRIKA, INC. does implement an administrative cost of $250.00 per change

Last minute bookings

Please note that for any booking less than 45 days from the departure date, 2AFRIKA, INC. charges an additional $200 fee per person. This fee must be paid prior to making any reservation and is non-refundable. No reservation will be processed in under 30 days from departure.

Shipping of your travel documents

It is our standard policy to ship your travel documents (airline tickets) to you 30 – 35 days or earlier prior to your departure date.  Our preferred shipping method is with the services of Federal Express and we charge $26.00 per shipment per address. 

Please understand that airline tickets are documents with a monetary value which, if lost, will need to be reissued.  Simple as it sounds, in order to reissue an airline ticket, the airlines have these set of rules and regulations;

• Step one is to blacklist the issued airline ticket.
• Step two is the completion of a Lost Ticket Indemnity Form by the passenger.
• Step three is to reissue a new ticket ONLY upon full payment of the cost of the airline ticket (the airline ticket will have to be paid for twice by the passenger).
• Step four is to wait an entire calendar year for the airline(s) concerned to rest assured that the original airline ticket has not been utilized for travel by a third party before a refund will be processed.
• Step five is once we have received the refund from the airline is when we refund our passenger.

Therefore, we choose to use the shipping services of Federal Express for in the unlikely event of a shipment going astray, there is sufficient time to “track and re-route” the shipment to arrive in time for our passengers departure.

Oftentimes our passengers request that we do not charge the standard shipping fee of $26.00 per address but to rather ship the airline tickets via the U.S. Mail service.  It is our passengers’ right to request such service in order to save the $26.00 shipping fee and we will act according to appropriate instructions, but in doing so, please note that if you prefer receiving your airline tickets via the U.S. Mail system, the company requests that you complete a form of indemnification, releasing us of assuming any responsibility of lost airline tickets.

Gorilla Permits

Only when payment has been received can permits for a gorilla trek in the relevant National Park be purchased. Obtaining a gorilla trek permit is not a guarantee of seeing a gorilla. Local conditions sometimes mean that access to the gorillas is made impossible at short notice. We are unable to accept liability for any circumstance that might lead to gorilla viewing being cancelled, whether it is closure of the National Park or borders; absence of the gorillas or changes in security matters. Refunds are at the discretion of the relevant authority and we cannot accept liability for them. We shall use our maximum endeavors to obtain a refund and if a refund is paid by the relevant authority, we shall immediately refund our passenger.

We recommend that our passengers consider Travel Insurance.  To learn more

Force Majeure

We regret that we cannot accept liability or pay compensation where the performance or proper performance of our obligations is prevented or affected by any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events include war or threat of war, riots, civil strike, border closures, unexpected government acts, terrorist activity, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport, road closures, disease and all similar events beyond our control.

Force Majeure literally means "greater force". These clauses excuse a party from liability if some unforeseen event beyond the control of that party prevents it from performing its obligations under the contract. Typically, Force Majeure clauses cover natural disasters or other "Acts of God", war, or the failure of third parties--such as suppliers and subcontractors--to perform their obligations to the contracting party. It is important to remember that Force Majeure clauses are intended to excuse a party only if the failure to perform could not be avoided by the exercise of due care by that party.

We recommend that our passengers consider Travel Insurance.  To learn more

Liability

We shall make every reasonable effort to ensure that (A) all components of the safari are supplied as described in our Online Safari Collection and to a reasonable standard; and (B) our employees, agents, suppliers and sub-contractors exercise due care in carrying out our obligations under the contract. This acceptance of responsibility is subject to the clause relating to "Force Majeure" above and these Terms and Conditions. Our maximum liability in respect of complaints is limited to an amount equal to the cost paid by or on behalf of the person affected for the relevant services. The maximum amount will only be payable where the person affected has derived no benefit from the safari and none of the services contracted have been provided. Liability for loss or damage to personal possessions (including money) will be compensated to a maximum of US$30.00 on the basis that the passenger is assumed to have taken out adequate insurance coverage in respect of such losses at the time of making a safari reservation. 

In the event that your airline flight is delayed or cancelled, please note that it is the airline’s responsibility to properly re-route you to your final destination. It is imperative that you speak directly to the airline desk to ensure that you are properly confirmed on an alternative flight, routing or accommodation. Due to the time differences between the U.S. and Africa, as well as our inability to properly track all passenger flights, please keep in mind that it becomes your responsibility to contact your transfer handlers and/or accommodation(s) of the delay. This will help to ensure that all services are confirmed under the revised airline schedule. 2AFRIKA, INC. does supply all of the necessary contact details of our trusted suppliers prior to your departure.

Unfortunately, in the event that you are not provided with any service which you have prepaid 2AFRIKA, INC. for due to delays or cancellations from an airline, 2AFRIKA, INC. assumes no responsibility for this loss and you are ineligible for a refund of any of these services. It is the airlines responsibility to provide adequate compensation to you for your losses that resulted from their delay or cancellation.

In the event that the airline should misplace or loose your luggage, 2AFRIKA, INC. assumes no responsibility under these circumstances. It is important for you to file all proper claims directly with the airline involved prior to your departure from the airport and to work directly with the airline and/or your insurance carrier to be properly compensated for your losses.

Safety of all of our passengers is our prime concern and we do take all precautions to prevent your death, injury or illness at the destinations featured in our safari collection. 2AFRIKA, INC. reserves the right to alter your safari routing at any time in the event that we or our suppliers deem your safety to be a concern. In the event that your safari arrangement are altered or cancelled due to safety concerns, no compensation shall be provided.

It is your responsibility to take proper medical and practical precautions both prior and during your safari. Within most areas in Africa, Malaria is prevalent. It is imperative that you seek proper medical advice with your doctor and/or a travel clinic before traveling to Africa.

Passenger Complaints

Passenger complaints must be reported immediately to our on-site representative and to the supplier of the safari service(s) in question, who will do their best to resolve any problem.  In the unlikely event that you remain dissatisfied, a written report should be submitted to the North American Reservation Center located at the address below as soon as possible after the incident and certainly not later than 28 days after the completion of your tour or safari to enable us to complete a full investigation. Regrettably, liability for any complaints not notified in accordance with this procedure cannot be accepted.

2AFRIKA, INC.
World Headquarters
111 John Street, Suite 1060 • New York, NY 10038 • USA
Toll-Free: 1-866-GO-2-AFRIKA • 1-866-462-2374
Phone: 1-212-385-9770 • Fax: 1-212-385-9777